SECTION 1

IMPORTANT NOTICE

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If you purchased a program, service, or event through The Profit Lab from our partners at Cardone Enterprises (including 10X events, 10X trainings,  Cardone University, Grant Cardone merchandise, etc, then please visit here

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SECTION 2

THE PROFIT LAB TERMS OF PURCHASE & REFUND POLICY

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The Profit Lab and its affiliates (hereinafter referred to as “We”, “Us” or “Our”) stand behind all of our products, and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

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SECTION 3

GENERAL

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Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

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SECTION 4

 

OFFERS/COUPONS
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

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SECTION 5

PHYSICAL PRODUCTS

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Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center.  Shipments that go unclaimed and are returned will be liable for the cost of a reshipment.  If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.

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SECTION 6

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DIGITAL DOWNLOAD PRODUCTS, THE PROFIT LAB TRAINING ACCESS

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There is no refund at all on any digital products. You will receive access to the training platform for the time stated in the product description you purchased. The purchase of a training module does not grant rights to the buyer to share, reproduce or resell the product in any way.
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Please be advised that the cancellation of the monthly subscription is effective in the month in which you have canceled. There are no refunds, regardless of the usage of the product.
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All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you, there is nothing we can retrieve back.
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Please be advised that any and all agreements for downloadable/digital products are NOT subject to cancellation, refund or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement, or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto-renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.
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Canceling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 90 days, or the account is delinquent for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.
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If you have any problems accessing the digital content you have purchased, please contact our Customer Support Department immediately at support@profitlab.biz, or call 305-728-7024 during the hours of 9 AM – 5 PM EST, Monday through Friday so that we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

SECTION 7

OFFERS, DEALS, PROMOTIONS, BONUS ITEMS, AND GIFTS WITH PURCHASE

LIVE EVENT TICKETS

All live event tickets are non-refundable and non-transferable, with no exceptions. If, for any reason, you are unable to attend an event within 15 days before the event, you may request a 100% credit at our online store, or you may use the credit for a future live event; however, please be advised that this only applies to tickets that are purchased without restrictions. Any ticket purchased as part of an Agreement or with a promotional gift item, such as a “gift with purchase,” is not subject to store credits.
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All requests for credit must be submitted to support@profitlab.biz at least 15 calendar days before the Event. Please note that Processing Fees on ticket purchases are non-refundable and are not eligible for store credit. If your ticket includes the purchase of a hotel room, the hotel room is non-refundable and non-transferable to another event. Any request for credit or to transfer the ticket to another event made less than 15 days before the event will be denied in accordance with this policy. Any ticket purchased (excluding tickets received through a contract, promotional offer, or as a “free-gift”) may be changed for a future event if the request is made in writing at least 15 days prior to the event. Any request made less than 15 days before the event will be denied. There is a one-time change fee of 25% of the ticket price or $500.00, whichever is the lesser amount.
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If you do not attend the event and request a credit AFTER the date of the event, you will be denied store credit. All requests for store credit must be in writing and occur 15 days prior to the date of the event.
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After purchasing your ticket, you must reserve your seat. If you do not reserve your seat, your ticket will be forfeited, and you will receive a store credit in the amount of the money paid. If you have received your ticket gratis or as part of another purchase, the ticket is forfeited without further remuneration and may not be used for a future event.
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In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest of the safety of the public, the speakers, employees, and/or participants.
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If your live event ticket was received as part of a bundle or was a gift with the purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 30 days prior to the event or the ticket is considered forfeited and you will not receive any store credit for the value of the ticket.
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Any ticket that was received as part of an affiliate purchase is nontransferable and nonrefundable. Those tickets must be used within the allotted time frame in the contract, or they are forfeited. These tickets are non-transferable and non-refundable. Once you have redeemed the ticket and/or reserve your seat for the event, they may not be canceled or changed to any other event at a future date. They may not be exchanged for any item and are not eligible for store credit.
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All tickets are non-transferable without notifying Customer Service to transfer the ticket for you. At the event, ticket holders must show state or federal identification or a passport, and it must match the name of the ticket holder.


‍PAYMENT PLANS FOR LIVE EVENTS AND HOTEL ACCOMODATIONS

Please be advised that your payment plan must be paid in full in order to select your seat. If you do not select your seat at least 30 days before the event, your seat will be forfeited or selected for you. If your live event purchase came with hotel accommodation, you must be paid in full at least 30 days before the event, or the hotel room is forfeited without a refund or credit to your account. Hotel accommodations are limited and available only while supplies last and we cannot guarantee a room will be available if you have not made all of your payments pursuant to the payment plan in a timely fashion. Hotel rooms are nonrefundable.


‍You Are Subject to Search
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You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without a refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.


Unlawful Resale of Tickets; Promotions

Unlawful resale (or attempted resale), counterfeit, or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states, and we cannot be responsible for providing legal advice regarding the resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be or has been in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized affiliates, or licensees to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests, or sweepstakes unless formal written authorization is given by us.

If you have purchased a suite or sponsor table at any of our events, you must provide the names of all attendees and tickets may not be sold to any purchased suite or sponsor table. Tickets, sponsorship, and suites are nontransferable.

‍Ticket-Holder Behavior Policy; Ejection and Cancellation.
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We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly, disruptive, or not in keeping with the purpose of the event. This includes, but is not limited to anyone who uses profane, vulgar, or abusive language, who fails to comply with the venue's rules or policies, or who violates any of the Company's Terms of Use or Terms of Sale. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you.
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Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.
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In the event your ejection from a venue results in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses, and losses associated with such Third-Party loss. By purchasing a ticket to any of our events and/or attending, you acknowledge and agree to be bound by the terms and conditions outlined in this Refund Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do not attend the Event or purchase anything, or enter into any transaction with us.

Publicity Release; Information Sharing

You agree that any personal information submitted via an online form or in-person contract can or will be used in any marketing promotional and logistic communications. Including but not limited to email, SMS, and phone call.
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You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy concerning your actions or conduct at the event. You grant permission to us, the Event Provider(s), our partners, licensees, and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmissions, exhibition, publication or reproduction made of, or at, the event(regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

By attending any Event, you hereby irrevocably grant to Grant Cardone, affiliates, designee, successors, assigns, and licensees the right to film and otherwise record you and use your name, image, and likeness in any and all media for any purpose, including, without limitation, advertising, and promotional purposes as well as in, on or in connection with future Cardone Enterprise events and/or other events produced by Grant Cardone or any of Grant Cardone’s affiliates and hereby release Grant Cardone and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto.

Please contact our Customer Support Department at 305-728-7024 during the hours of 9 AM – 6 PM EST, Monday through Friday, or via email at support@profitlab.biz regarding all ticket questions.


Payment Plans

If a product or service is purchased utilizing a monthly payment plan, the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void, and the payments made up to that point are forfeited and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 30 days before the event date, or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 30 days from the event date.


‍Price Guarantee for Live Event Tickets

If at any time we drop the price of a Live Event Ticket, store credit for the difference in your purchase price and our lowest offered price will be issued. In order to receive the store credit, you must contact our Customer Support Department at support@profitlab.biz during the hours of 9 AM – 6 PM EST, Monday through Friday. This price guarantee is valid up until 90 days before the event seating is subject to availability.
 

Bonus Guarantee on All Deals, Products, and Services

‍If at any time you purchase an item, ticket, or digital product and in the future, a bonus or free gift is offered under the same exact terms of purchase, we will guarantee you a receipt of that bonus or free gift while supplies last or within 3 months of purchase. If the bonus or free gift item is a ticket or a ticket upgrade to a live event, fulfilling this guarantee will be subject to availability, as certain ticket levels and events have limited seating and availability. ONLY AVAILABLE WHILE SUPPLIES LAST.

Returning Items from Deals that Included Gifts with Purchase and Bonus Items

If you are returning an item or requesting a store credit on any item purchased with a bonus or free gift, you are required to return the bonus or free gift. If you choose to retain the bonus or free gift, your refund or store credit will be reduced for the value of the bonus and free gift at the time of your purchase.

Account Status

If your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts, and incentives are not available for use.
 

SECTION 8

OFFERS, DEALS, PROMOTIONS, BONUS ITEMS, AND GIFTS WITH PURCHASE FROM AFFILIATES, SPONSORS OR CO-VENTURERS

From time to time, The Profit Lab may host, co-host, or co-venture with an affiliate, business associate, or sponsor at an event or for a special promotion. As such, some of the items or deals may not be purchased from any of The Profit Lab If you purchased an item from an affiliate, business associate, or sponsor you are subject to the terms of their purchase, and we are not able to provide any exchanges or refunds. Please contact the affiliate, business associate, or sponsor on your receipt from your purchase for their policy and instructions.


By purchasing any item, product, or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Privacy Policy If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.
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Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page, and upon request, we will provide you with information regarding any changes made.